Privacy Policy

Telenome Technologies Inc., operating as Cypress Technologies ("we", "us", or "our") is committed to protecting your privacy and handling your personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia's Personal Information Protection Act (PIPA).

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use this website.

1. What is Personal Information

"Personal information" means information about an identifiable individual. We collect personal information only when you email us or book a call:

• your name;
• your email address;
• your clinic's name and website, if you provide them;
• the contents of your message.

We do not ask for, and you should not send us, any patient or personal health information.

2. Consent

We collect, use, and disclose your personal information with your knowledge and consent, except where otherwise permitted or required by law. By emailing us or booking a call, you consent to the use of your information as described in this policy. You may withdraw consent at any time by contacting us.

3. Purposes for Collection, Use, and Disclosure

• To respond to your inquiries and requests;
• to prepare and discuss proposals, audits or prototypes you ask for;
• to operate, maintain, and improve our website;
• to comply with legal and regulatory obligations.

4. Limiting Collection

We collect only the personal information that is necessary for the purposes identified in this policy.

5. Service Providers

We rely on the following third-party providers:

• Lovable — website hosting;
• Google Calendar — scheduling calls you book with us;
• AgentMail — business email.

These providers only receive information necessary to perform their services.

6. Cross-Border Transfers

Your personal information may be stored or processed outside of Canada, where our service providers operate. In such cases, your information may be subject to the laws of those jurisdictions.

7. Safeguards

We protect personal information using reasonable administrative, technical, and physical safeguards. No method of transmission over the internet or electronic storage is completely secure.

8. Retention

We retain emails and booking details only as long as necessary to respond to your inquiry, maintain our business relationship and comply with legal obligations, then securely delete or anonymize them.

9. Access and Correction

You may request access to or correction of your personal information by contacting us. We will respond within the timeframes required by applicable law.

10. Complaints

If your concerns are not resolved by us, you may contact the Office of the Privacy Commissioner of Canada or the Office of the Information and Privacy Commissioner for British Columbia.

11. Children's Privacy

Our services are intended for businesses and are not directed to individuals under the age of 13. We do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Continued use of the website constitutes acceptance of the updated policy.

13. Contact

For questions, access requests, or complaints, please contact us at charles.keenan@cypresstechnologies.co or through our contact page.